FAQ

In the following, we have compiled the most common questions about our easyBot for you. Or you go ahead and ask the bot directly – just click on the “EasyChat” icon down there in the lower right corner!

General questions

easyBot is Unleashing AI: Our proprietary approach is straightforward: You don’t need to be an IT specialist or a language expert: Anybody can design and maintain even complex bots on easyBot. Your bot becomes instantly available in multiple languages, as voice, text or messenger bots, and on multiple channels.

The easyBot is characterized above all by its flexibility, multilingualism, simplicity and speed.

If a previously unknown question type suddenly appears more frequently, a message is sent so that this question can be updated promptly. This Hot Topic Alert allows you to keep your finger on the pulse of what’s happening.

No, the easyBot can also interact with API interfaces, connect to data warehouses, and control the flow of conversations based on context. In this way, easyBot can be integrated into your existing processes to relieve you of work and simplify processes for users.

The easyBot can be used in a variety of ways: In addition to being used as a FAQ bot, the easyBot can also interact with API interfaces, be connected to data warehouses, and control the flow of conversations based on context. In this way, easyBot can be integrated into your existing processes to relieve you of work and simplify processes for users.

Among others, easyBot powers voice and chat AI in hotels, android robots, in senior care homes, and in multilingual call centers.

The easyBot is ideal for handling typical routine calls such as FAQs, booking appointments, placing orders and filling out forms.

Flexibility

To call up process-specific information, the easyBot can interact with API interfaces and be connected to data warehouses.

If more complex processes such as filling out forms require additional information from the user, the easyBot can ask the user for this information.

Yes, the easyBot can be extended in its functionality in many ways by connecting to API interfaces. This means it can be perfectly integrated into your systems and processes to create real added value there.

Example

A local public transport company could implement interactive timetable information via the easyBot or enable ticket sales via the easyBot by connecting to the internal booking system.

Currently, our focus is on connecting to REST APIs as well as GraphQL. If you need connection to another API types please contact us!

Multilingualism

Yes, the easyBot has a patented AI-powered system to offer all questions and answers automatically in different languages.

Currently, the bot is proficient in English, German, Japanese, French, Ukrainian and Russian.

On request, however, other languages can be added to the portfolio, just contact us!

No, you can easily maintain the easyBot in German and your entries will be translated fully automatically into all available languages.

Straightforwardness

The deliberately uncomplicated interface allows you to customize and expand the easyBot quickly and easily. This allows you to react to current events at any time and keep the easyBot up to date at all times.

No, no specialist is needed to maintain the easyBot. The backend of the bot was deliberately designed to be easy and intuitive to use, even without deep knowledge of programming or machine learning.

Speed

Currently, the average response time is one second. This means that the easyBot is well below the industry-standard expected value of two seconds.

Location

We are currently running the easyBot on several Amazon AWS instance around the world. Due to this server location within Germany, the easyBot is DSGVO compliant. If you wish, we can also set up an instance of easyBot on a different server.

Due to the AWS server location in Frankfurt, the easyBot is DSGVO compliant.

If you wish, we can also set up an instance of easyBot on another server. However, we would have to offer this to you separately.

Price

The price of the easyBot depends on the desired range of functions. We will be happy to contact you to discuss the desired application and make you an offer.

The basic version of the easyBot includes setup and server rental.

Additional features that are not included in the basic version of easyBot include, for example, use as a voiciebot, integration in messengers such as WhatsApp, appointment reservations or connection to APIs and data warehouses. We are happy to offer these separately based on your desired application.

Each month, a fixed number of requests to the easyBot is included in the price. Each month, a fixed number of requests to the easyBot is included in the price. If we take over the hosting of easyBot for you, there may be additional costs for hosting and maintenance of the server. Of course, the pricing model is adapted individually with you to your requirements.

A request is defined as a session with the easyBot that can contain any number of requests and interactions and is considered to have ended after the user has been inactive for more than 100 seconds.

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